As a climbing wall owner myself, I understand the true value of an external Technical Advisor who can provide helpful, objective support in running my business in a safe and legal manner.

If you also own or run a climbing facility and would like expert advice on your safety management then get in touch to discuss what we can do to help.

From simple advice on risk assessment to fully managed health and safety systems with staff training/assessment programmes. I have over 20 years of professional climbing industry experience that will help achieve your business goals.

Advice for:
  • Roped climbing centres
  • Bouldering centres
  • Schools walls
  • Military facilities
  • Home wall advice

Subject areas for expert advice and support for you may include:

  • NICAS TA/Competent Person

  • In-house instructor training
  • Safeguarding training
  • Rock Gym Pro set-up/training
  • Risk assessment and procedures
  • Kit maintenance & inspection advice

  • Outdoor programmes

  • AALA licence preparation

Systems such as Rock Gym Pro and ClimbManager are great for Point of Sale and customer data but don’t contribute to many other aspects of running a climbing business. I have spent 5 years customising Podio, a web-based database system with powerful automation to help in many areas of a climbing business. Enquire with me and I can discuss how this system is now operating at several UK climbing walls in all or some of the following areas:

  • HR
    • Managing staff performance reviews
    • Automated reminders of expiring first aid certificates
    • Job advertising and recruitment
    • An online portal for all staff to log in and see employment details
  • Skills & Training
    • A bank of all training skills for staff
    • Track who has completed each training skill
    • Get automated notifications when observations are due
    • Link all skills to their respective SOPs
  • Safety Procedures
    • Keep a detailed log of all procedures & change history
    • Request confirmation of reading procedures for each staff member
    • Keeping an audit trail of who is signed off to do certain activities
  • First Aid
    • Log all first aid incidents
    • Send automated emails to those who have received first aid
    • Run reports on areas in the centre that have high accident rates
    • Only allow staff with valid first aid certificates to enter first aid reports
  • Communication
    • Assign tasks to other staff members
    • Comment on any database item to collaborate with other staff members
    • Send direct messages to other staff members
  • Website Enquiries
    • Receive website enquiries directly into this system
    • Assign the enquiry to a specific person or general team
    • Track enquiry progress and conversions
  • Marketing Campaigns, Projects & Events
    • Collaboratively manage any planning project
    • Who is responsible, what are the milestones and when is it due?
    • Manage event budgets
  • Squad Management
    • Track performance reviews, benchmarking and much more
    • Online portal for members to log in and see their training progress
  • Maintenance
    • Log and track maintenance jobs around the centre
    • Keep track of job progress and costs
  • Much more
    • Track safeguarding cases
    • Request and track receipts from staff members
    • Create a bank of coaching classes
    • Automate requests from all members of group bookings for consent forms
    • Log all external instructors with reminders to them and you when their first aid or insurance certificates expires
    • Manage peer-reviewed sessions for inductions and other classes
    • Log and report on near-misses

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